Try a different USB port on the computer. Using 32bit Windows 8. If I try the drivers 1. Hi, I have the same problem. All forum topics Previous Topic Next Topic. I have Windows 8.

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According to the compatibility list, the printer does not seem to have full support for win 8. EricXxrx Technical Escalation Support. Any help here would be really helpful. I have the same problem, did you manage to solve it? All forum topics Previous Topic Next Topic.

Using 32bit Windows 8. Was there a resolution for this? I have successfully installed the drivers for the printer, but there are not any drivers in the support center for scanner and fax functionality.

I have Windows 8.

Xerox Phaser 3100MFP/X User Manual: Installing The Drivers Manually; Connections

So far I have discovered my device shows only if I install it with Windows 7 drivers 1. Scanner still works fine on another Win XP computer.

After install and reboot the companion utility should ask xeroox you want to install the scanner for USB or Network, the network portion is only if the device is connected with the wireless adapter, that wireless adapter was never made available, so our only option is USB. Have you tried the WIA driver for win vista?


The package in your link installs both the scan utility and drivers. You have installed the correct package for scan functionality. The scanner is not working, but I need it. Hi, I have the same problem. I would suggest the following. Anyone else having the same problem?

Phaser 3100 MFP Drivers & Downloads

Best Regards Kimzi Please remember to select “Accept as Solution” for posts that helped you solve the issue. Also on reboot windows should have assigned the xfrox driver a USB port.

I hope that you will give me solution in order to be able to use the scanner properly. Or better yet, are your devices working without problems? Try a different USB port on the computer.

Xerox Phaser Scanner unable to be installed u – Customer Support Forum

It shows in monitor, printer works, but when trying to scan I get the message “The device is not ready”. I do not see the device when installing 1. If I try the drivers 1. Scanner was working fine under Windows 7, but when we upgraded to Windows 8.


I have installed and xegox proposed software: If I download drivers for 8.

Does anyone found a solution? If that does not work I’m not sure what will unfortunately.

USB cable connected is the same as before and fully functioning, I have tried to disable firewall and connect the printer to other USB ports. Xerox Phaser Scanner unable to be installed under Windows 8. I have 310mfp using for long time Xerox Phaser multi-functional unit, but now I have bought a new computer with Windows 8.